Refund, Exchange, and Return Coverage:

Buyer satisfaction is at all times our topmost priority. In case should you obtain a product you are not 100% satisfied with, you possibly can return the product and get a trade, substitute, or refund. For exchange and alternative, delivery charge applies.

For returns and exchanges, no refunds or adjustments shall be made for any original delivery charges.

However, if the alternative is required because of an error from our finish, we can be paying the supply cost to take the parcel again and send you the replacement.

Refund is just obtainable in cases the place there are causes behind which are robust enough.

Claiming Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below.

The time required to complete a refund depends on the refund method you have selected. Once we have validated and verified the product being returned, the expected refund processing times are as follows:

Payment MethodRefund OptionRefund Time
All• 2XL Gift Voucher
• 2XL Voucher Discount Code
• Within 24 hours you will have 2XL Voucher Code
• Within 24 hours you will receive a Discount Code.
Debit or Credit Card• Debit or Credit Card
• Payment Reversal
• 9-10 working days
bKash• Bank Deposit / Mobile Payment
• Payment Reversal
• 7 working days
Cash on Delivery (COD)• Bank Deposit
• Mobile Payment
• 7 working days

Please Note: 2XL Voucher Discount Code can only be applied once. The leftover amount will not be refunded or used for the next purchase even if the value of order is smaller than that of voucher value.

To request a return/exchange of merchandise, please inform us within 72 hours from the date you obtained it. Exchanges are topic to product availability.

The receipt is a must for an exchange/refund. Any product that you simply wish to return/alternate has to be in the identical situation you acquired and in the authentic packaging.

2XL will settle for the return or change of things that are in new situations, unworn, unaltered, and free of damages by the customer. If not, we reserve the complete proper to refuse the trade/refund.

You can not exchange an order multiple times.